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Rundeck Pro Support Center

Use Cases to get help

Last Updated: Jan 23, 2017 04:53PM PST
What is a Case?
Open a Case
View Cases

What is a Case?

Cases (a.k.a "tickets") are the the primary way to interact with the Rundeck Pro support team. Cases provide both a communication channel and a record of our interaction. 


Open a Case

You can open a case by using this Rundeck Pro Support Center interface or by sending an email to support@rundeck.com.

1. To open a Case through Support Center, first go to the My Cases screen. When logged into Support Center, the My Cases screen can be accessed via the button in the upper right corner of the page. If you have not previously created an account, press the Login button and then follow the link to create an account.





2. From the My Cases screen, select the "Create A New Case" button.





3. Complete and submit the New Case form.
 



 

View Cases

1. At any time you can use Support Center to view Cases you have opened or to view Cases that others in your organization have opened. All Cases can be viewed through the My Cases screen. When logged into Support Center, the My Cases screen can be accessed via the button in the upper right corner of the page.





2. Use the controls above the list of cases to see which Cases you see. If you select "Show All Cases" you should see both Cases you have opened and Cases opened by others in your organization.



Note: If you select "Show All Cases" and do not see Cases opened by others in your organization, open a Case and let us know. We'll investigate and make sure you and your colleagues are linked.
 
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